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Description

Process mapping focuses on business activities and deliverables.  It identifies the resources responsible for each operation and relates process completion to relevant standards or benchmarks.  Ultimately, process mapping helps organizations evaluate operational success. 

In every organization, there are processes that need to be designed, implemented, measured, and improved regardless of industry and environment. In this program, participants will learn about how process mapping is a powerful tool for your organization and will practice mapping processes using relevant examples. Using Lean and Six Sigma tools and principles, participants will understand how process mapping can illustrate the current state and desired future state of an organization. This includes analyzing processes to find process issues, structural problems, poor controls, and people issues while using practical techniques and real-world processes. Getting to the root of the cause aids in quality and timeliness issues where participants can implement their learnings immediately to their own work processes.  

This program not only focuses on the skill set but the mindset. Process mapping will give participants the skills needed to enact real process improvement within their organization. This includes facilitating the mindset required for organizations to enable the buy-in needed for maintaining process improvement gains. Participants will also learn effective strategies to select, organize, and facilitate efforts by overcoming barriers to process improvements.

 This program is part of the Operational Excellence Certificate.

Learner Outcomes

  • Explore the application of process mapping using Lean and Six Sigma philosophies and tools
  • Understand the importance of current and future state process maps
  • Introduction to constructing and practicing process mapping 
  • Demonstrate cost savings and ROI opportunities
  • Identify broken processes and include error-proof steps to eliminate quality issues
  • Design processes that are reliable, cost-effective, customer-centric, and produce high-quality results
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Enroll Now - Select a section to enroll in

Section Title
OEC: Measuring and Improving Operational Processes - Saskatoon - February 2027
Type
Discussion
Days
W, Th
Time
8:30AM to 4:30PM
Dates
Feb 10, 2027 to Feb 11, 2027
Schedule and Location
View Details
Contact Hours
15.0
Location
Delivery Options
In Person and Canvas  
Course Fee(s)
Regular Registration Fee non-credit $2,195.00
Potential Discount(s)
CEUs
15 CEUs
Drop Request Deadline
Dec 26, 2026
Transfer Request Deadline
No transfer request allowed after enrollment

Section Notes

Canvas Platform:

Please login to the Canvas Platform to access the pre-work and materials for the course. 

  • Please use your USask NSID (the first six characters from your @usask.ca email address found on your student profile; e.g. abc123@usask.ca) and your password to log in to your Canvas account.

Participant Withdrawal or Transfer Policy

  • In the event of any registration cancellation or transfer, a $35.00 plus tax administration fee will be incurred.

Up To 46 Days Before Program Start 

  • Cancellation: You will receive a full refund of the program fee. 
  • Transfer: You may transfer to the next available session with no transfer fee.   

From 45 Days Up To 16 Days Before Program Start 

  • Cancellation: You will be refunded 50% of the program fee. 
  • Transfer: You may transfer to the next available session with no transfer fee. Additional transfers will be subject to 30% of the program fee.

Within 15 Days Of The Program Start 

  • Cancellation: You will not be refunded. 
  • Transfer: You may transfer to the next available session, subject to a transfer penalty equal to 50% of the program fee.

For Businesses/Organizations, invoicing is an option, please contact the Registration Office for assistance at sales@edwards.usask.ca. 

Invoiced Registrations: Make check payable to the University of Saskatchewan and remit to the following address.

Extended Learning Registration Office
University of Saskatchewan
105 Administration Place 
Saskatoon, SK S7N 5N2
OR
Business/Organization please contact treasury@usask.ca about onboarding as an EFT client for payment.

To pay the invoice by credit card, please visit Home | University of Saskatchewan (usask.ca) click on Pay Invoice, and follow the instructions.

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