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Course Description

Key areas of operational excellence are Lean and Six Sigma. Lean and Six Sigma are methods that provide organizations with tools to improve the capacity of their business processes. By increasing performance and decreasing process variation, organizations can see defect reduction and improvements in areas such profits, employee morale, and quality of products or services.

In this program, participants are introduced to and explore process improvement tools, terminology, principles, and analytical techniques that business professionals use to investigate key issues within the operations function. Understanding how the sources of waste produce operational inefficiencies and the root causes of wastes is the first step in operational excellence. Participants will learn how to apply the tools, methods, and techniques to the office processes where they can see the immediate benefit. 

Metrics are a key tool discussed as a way to monitor throughput, quality, and productivity before and after implementation. Participants will learn about the power behind these metrics to implement operational improvements and to maintain the gains created through process improvement projects. 

Lastly, participants will be able to take their learnings and apply them immediately to their own work processes. 

 This program is part of the Operational Excellence Certificate.

Learner Outcomes

  • Understand Lean philosophies and the Six Sigman DMAIC framework
  • Identify and "see" the various inefficiencies in your office processes
  • Uncover the root cause of mistakes and errors and systematically solve them
  • Introduction and examination of process improvement tools and principles 
  • Understand terminology used to effectively implement Lean processes
  • Examine analytical techniques that business professionals use
  • Investigate key issues within the operations function
  • Understand how sources of waste produce operational inefficiencies and the root cause of waste
  • Identify tools used to reduce or eliminate sources of waste
  • Organize the workspace for ease and efficiency

 

Notes

Who Should Attend

  • Business professionals and leaders in any industry and environment seeking to increase operational excellence knowledge and skill set to better support enhanced business practices
  • Operations and projects personnel looking to enable process improvement and streamline activities
  • Individuals pursuing how to deliver value in processes, systems, and organizations through operational excellence

What Is Included

  • All learning materials in Canvas
  • Certificate of Completion
  • Credential to add to your CV and LinkedIn Profile
  • PMI Professional Development Units (PDU's)
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